The UK National Agency is a partnership between the British Council and Ecorys UK. This page sets out how you can contact us for advice and guidance on Erasmus+.
Who should I contact?
The UK National Agency runs a helpline service and you can contact either the British Council or Ecorys UK if you have any general questions aout Erasmus+.
For questions regarding applying for projects, managing projects and more, you should contact the organisation which manages your sector.
Higher education, Schools and Youth Key Actions 2 and 3
Tel: 0161 957 7755* Email: [email protected] (HE only); [email protected]
* Phone lines are open Monday to Friday, 9am to 5.30pm (UK time).
Vocational education and training, Adult education and Youth Key Action 1
Email: [email protected]
Projects covering more than one sector
If you have any questions about projects that cover more than one sector of education, training and youth, please establish the main sector covered by the project, then contact the National Agency organisation which manages that sector for advice.
Make an appeal
If you wish to appeal a decision made by the UK National Agency in relation to your Erasmus+ application for funding or grant agreement, you must follow the appeals procedure below.
Please note that you may only appeal if you believe the UK National Agency has not followed the correct procedures as set out in the relevant Commission Call for Proposals or in the National Agency’s own published guidance.
What is an appeal?
An appeal is defined as a request for a review of a decision taken by the UK National Agency (NA) that you feel has not followed published procedures on the scoring and/or feedback of an unsuccessful application, or the calculation of a final grant amount. To provide the means of redress, there is an appeals procedure for Erasmus+ applicants and beneficiaries where you are required to state the exact published procedure(s) not followed.
If you are submitting an appeal as an applicant, please note:
The Appeals form must clearly specify that either an administrative error on the UK NA's part has taken place or clearly state which published procedures the UK NA has not adhered to.
Appeals forms may be considered in relation to your grant where, for example, you believe that your final grant amount may have been calculated incorrectly.
When is an appeal actually a complaint?
If you are dissatisfied with the outcome of an application round because you consider the application is eligible rather than the fact you can provide evidence the NA has made an administrative error or not followed the published procedures, then you should consider making a complaint rather than an appeal. To ensure your complaint/appeal is considered quickly, please ensure you use the correct form, based on the guidance provided in the Guide for Applicants.
If you require further clarification on an application outcome, assessment feedback or the calculation of a final grant amount, this is not the correct process to follow. Instead, please get in touch using the contact details above.
Who can appeal?
Applicants
For Erasmus+ applicants (the person or organisation/institution submitting a grant application to the UK NA), appeals may be considered where, for example, your application is unsuccessful. Please note that we can only change the status of your application in the event of an administrative error on our part or where published procedures have not been adhered to. We cannot consider information that was not included in the original application form.
Beneficiaries
For Erasmus+ beneficiaries (the person or institution/organisation signing the grant agreement issued by the UK NA), appeals may be considered in relation to your grant where, for example, you believe that your final grant amount may have been miscalculated. Please note that we can only reconsider our decision regarding your grant in the event of an administrative error or where the special conditions and annexes of the grant agreement have not been adhered to.
When to appeal
You can only appeal once per application or project at each stage of the process i.e. application and final report. If your project has been on a reserve list post-application, we will not give you a further opportunity to appeal.
How to appeal
Appeals should be made in writing by downloading and completing the Erasmus+ appeals form (150 KB). Your completed form should then be emailed to either the British Council or Ecorys as stated in the form. This should be done within the following timescales:
- For appeals relating to an Erasmus+ application being made ineligible – within 10 calendar days of the decision being communicated to you.
- For appeals relating to any other decision made by the UK NA – within 30 calendar days of the decision being communicated to you.
We will always give you notification of the appeals timescale when communicating a decision. We aim to acknowledge your appeal in writing within three working days.
Please ensure that you are using the correct version of the programme guide for the relevant Call year for the project or application under which you applied. The programme guides for the current Call and previous Calls can be found on our Project Support page.
We aim to reply fully to you with the appeal decision, in writing, within 10 working days of the acknowledgement. Appeals that are more complex may take longer to deal with. In these cases, we will update you on the progress of your appeal.
Download the appeals form (150 KB)
Submit a complaint
What is a complaint?
We define a complaint as dissatisfaction with the service you have received from the Erasmus+ UK National Agency or from an organisation that has received Erasmus+ funding. If your complaint is about an organisation that has received Erasmus+ funding, you are advised to exhaust the funded organisation’s complaint procedure before submitting a complaint to the UK National Agency.
We define an appeal as a request for a review of a decision taken by the UK National Agency that you feel is incorrect or unfair, and that you would like us to reconsider. Please see appeals section for more information.
How to complain
You should submit a complaint in writing using the Erasmus+ complaints form (250 KB). Please download and complete the form, then email your form, with the subject ‘Complaint’, to either the British Council or Ecorys UK:
- For higher education, schools and Key Action 2 or 3 youth: [email protected]
- For VET, adult education and Key Action 1 youth: [email protected]
- For website, events, or publications: [email protected]
What happens next?
Whoever receives your complaint will ensure it is directed to the relevant team to investigate and respond.
We aim to acknowledge receipt of your complaint within one working day and to provide you with a full response within 10 working days. In more complex cases, it may take longer than this to respond, but we will update you on progress.
Provide feedback
Feedback on what we do helps us understand what is useful, and highlights potential changes or improvements in how we deliver the programme. Telling us what we do well, and what you think could be better, really matters to our team.
Please email us with the subject ‘Feedback’ and we will pass on comments to the relevant team.
- For higher education, schools and Key Action 2 or 3 youth: [email protected]
- For VET, adult education and Key Action 1 youth: [email protected]
- For website, events, or publications: [email protected]
